Shipping & Returns
Shipping
- Please allow 2-3 business days for your order to be processed.
- Once an order has been placed, we are unable to make changes. If you require a change, we will cancel and refund your order (funds may take 2-5 business days to deposit into your account). You will be responsible for placing another order. *Please note that inventory levels change frequently and items may no longer be available.
- If you selected the Pickup option in checkout, we will contact you once your order is ready. Your order will not be available for pickup until you receive a notification from us stating so.
- Transit takes up to 7 business days after processing time. This is dependent upon your shipping address location within Canada.
- Flat Rate (small items): $12.99
- Large Product Shipping: $29.99 (Ex. Ball carts)
- Nationals Shipping: $17.99
- If you require an expedited shipping time, please contact us. Additional charges may apply.
If an order is returned by the courier to our office due to an incomplete address, we will contact you to confirm the shipping address provided. The customer is responsible for paying additional shipping fees associated with a return-to-sender status.
Returns & Exchanges
- After receiving your order, you have 30 days to return the item(s) to us. Items must be returned in their original condition, unworn, unwashed, with all tags & labels attached, and in their original packaging. The customer is responsible for all return shipping costs.
- We will accept exchanges on regular priced items, pending availability. The customer is responsible for paying the costs associated with shipping the item(s) back to our office. Volleyball Stuff will cover the postage cost of shipping the new item to you.
- Original items must be returned before the replacement item will be sent.
Note: All sale items, custom printed products and event pre- and post-sale orders are final sale unless otherwise specified on the product page. We will not process any refunds or exchanges on these items unless they are defective/damaged upon receipt.
All products are subject to inspection and returns & exchanges are handled on a case-by-case basis. Acceptance of product returns & exchanges are under Volleyball Stuff’s discretion.
- Please contact us at info@volleyballstuff.net and let us know that you would like to return or exchange an item. Please include your name and order number. If you are planning to exchange your item, include the product replacement you are interested in.
- We will respond in 1-3 business days with further steps. Please do not send your items back to our office before receiving a response from us.
Warranty & Defective Products
Volleyball Stuff is proud to produce high quality products for our customers. Should you receive a defective or damaged product upon receipt, please contact us with your name and order number, and include an image of the product defect in your message.
Items are contained under a warranty policy of 30 days from the date of purchase. We will replace items with manufacturer defects after they have been approved. Replacement availability is subject to change, at which time we will work with you to find an alternate solution.
Order Cancellations
If you wish to cancel your order, you must contact us within 3 business hours of placing your order. Following this time, and if the order has already been shipped, the customer will be responsible for all shipping costs including return shipping.
“The custom jersey’s and hoodies that we have been able to create with Volleyball Stuff have been outstanding. From initial conceptualization, through the design phase, and to the final product’s delivery, the process has been consistently quick and enjoyable. The products that we have created continue to exceed our exceptions in both design and quality. I don’t know of anyone else that is able to offer the level of customization across the range of products that Volleyball Stuff has.”
“This is the 3rd season our club has used Volleyball Stuff as our clothing supplier. In that time, Sanjiv, Jason and the team have provided the highest level of customer service and care to every order we have placed. They meet every deadline and often over-deliver. They are very professional, easy to deal with and accessible. They are simply the best supplier we have ever dealt with.”
“We have had the pleasure of working with Volleyballstuff over the past few seasons and have been so appreciative of their hard work in providing our program with unique, specialized items. The custom jerseys and outerwear that they’ve made for us allow us to really stand out and break outside the mould of the cookie-cutter apparel that other programs are bound to. What sets Volleyballstuff apart, however, is the personal connection they provide. Their staff truly care about the relationships they build with the teams they work with and are passionate about the products they provide.”
“The team at VBS is simply outstanding. They have supplied my Soccer Academy for over 2 years now and their attention to detail and customer service is through the roof. It’s extremely important to me that our club has professional gear that arrives on time and is of the highest quality, and I can trust that VBS will execute this for me each season. Highly recommended!”
“SKY Volley has been working with VolleyballStuff for 2 full years now and our experience has been incredible. The level of customer service is beyond anything I’ve experienced in the apparel and uniform industry, the quality of gear that we receive is loved by our athletes, and the ability to create custom material makes it so easy for our club to find something we love for our athletes and coaches. I’ve also personally been lucky to represent Team Canada as a coach and the gear package that we received the past 2 summers has been great. The comfort of the clothing and the unique designs allow us to look professional and sharp, all while enjoying the fit of the gear.”
“The Customer Care & Service that Volleyball stuff provides is incredible. I order from Sanjiv & Jason on a regular basis and the turnaround time for product is extraordinary, their service is outstanding as they are super genuine and have a ton of experience in the industry, so I really value their opinions on product & designs. The quality, fit & look of their jersey’s are great, they provide a personal online store for parents and athletes to order from & their full custom pieces are really sharp. Overall: I would highly recommend working with Volleyball Stuff.”
“VolleyballStuff has been PGYVC’s go-to volleyball supplier for several years now. Working with Sanjiv on custom jerseys and warm ups as well as many other items has been an awesome experience. I strongly recommend VolleyballStuff to anyone looking to set their club or team apart with custom, original volleyball gear. Their service is second to none in the industry.”
“VBS is a great organization that recently produced all our organization’s (basketball) jerseys. Sanjiv worked with us to tailor our jersey with a new look by holding a few meetings, being very accessible with ANY queries and being very flexible with making changes. A mock sample was designed and presented to us for review and the jersey was not put into production until we were 100% happy with the end product. Product was delivered earlier than projected which was a bonus.
We have worked with VBS on several projects including selling clothing through our mother club and are very satisfied with the end result and pricing. We will definitely be using them again in the future. The staff at VBS are easy to work with and they care a great deal about keeping their customers happy.”